Request deletion of your data

Solicitar la eliminación de tus datos · 请求删除您的数据

HUIO is operated by Propicash EIRL (Lima, Peru). You can ask us to delete part or all of certain data associated with your account without closing your account. If you want to delete your entire account instead, see Delete your HUIO account.

Option 1 — In the app

Sign in to the HUIO app or huioapp.com.
Open Settings → Privacy & data rights.
Use the available options to delete your data, or contact us from there for a specific request.

Option 2 — By email (if you can’t access the app)

Email admin@huioapp.com from the email address of your HUIO account with the subject “HUIO data deletion request”, describing which data you want deleted. We may ask you to confirm ownership before processing. Requests are reviewed and processed manually by our team, not instantly.

What you can ask to delete

Chat messages you sent (your own messages).
Transcripts and Smart Minutes you generated.
Profile and preference data (display name, languages, voice preferences), where technically applicable.
Rooms you own and their associated content.

HUIO does not store audio or video of your conversations, so there are no media files to delete.

What may not be deletable or may be retained

Payment records and the accounting ledger — tax and accounting obligations.
Billing and minute-usage records — reconciliation and fraud prevention.
Libro de Reclamaciones (Peru) complaints — consumer-protection law.
Security and abuse-prevention records, kept for limited periods.
Messages you sent in other people’s rooms may be anonymized instead of removed, so the other participants’ conversation stays intact.

These records are kept only for the periods required by applicable law and are not used to identify you for any other purpose.

More details: Privacy Policy · Delete your account.