Refunds & Cancellations

HUIO is a digital (SaaS) service delivered through plans, subscriptions and HUIO Minutes consumption. Access is enabled immediately after payment confirmation.

• Duplicate charges for the same transaction.
• Confirmed payment where the plan or HUIO Minutes were not provisioned.
• Failures attributable to HUIO that substantially prevent use of the contracted service and cannot be resolved within a reasonable time.

Not every technical failure automatically creates a refund right. Usage already consumed (HUIO Minutes used or periods already delivered) is non-refundable unless applicable law provides otherwise. Issues caused by the user's network, device or connectivity are also not refundable.

You may cancel your subscription at any time. Cancellation stops future renewals and the service remains available until the end of the period already paid for.

Refunds are calculated on the amount actually charged, including taxes where applicable. Exchange-rate differences and issuer fees are not borne by HUIO.

Write to admin@huioapp.com with your account email, the charge date and the reason. We reply within a reasonable time and, where applicable, the refund is issued through the same payment provider used for the purchase.

Please contact us before starting a chargeback: most cases are resolved directly. A chargeback may result in temporary account suspension while the dispute is resolved.

This policy does not limit mandatory consumer rights under applicable law, including Peruvian consumer law. Consumers in Peru: Libro de Reclamaciones.