Privacy Policy

Data controller: Propicash EIRL, a company incorporated in Lima, Peru, which operates the HUIO service (huioapp.com and the HUIO mobile apps).

Privacy and data protection contact: admin@huioapp.com. This policy is public, requires no login and applies to users in every country.

• Account data: name, email, organization (if provided), country, preferred languages and voice preferences. If you sign in with Google, we receive your name and email from that account.
• Microphone audio: only when you start a conversation, call or meeting and grant permission. It is processed in real time to recognize speech, translate it and generate translated voice.
• Derived text: transcripts and translations of what is spoken during the session. They are stored persistently only if meeting transcription or Smart Minutes is enabled.
• Camera, video and screen sharing: only when you turn on the camera or share your screen. They are streamed live to other participants; HUIO does not record or store them.
• Chat messages: text you send in a room chat and its translations are stored as part of that room.
• Billing: plan, subscription, HUIO Minutes usage and payment-processor transaction identifiers.
• Technical and security data: IP address, browser or device type, operating system, session and room identifiers and sign-in logs, used for security, abuse prevention and service delivery.
• Diagnostics and operational telemetry: connection, latency, network and audio quality events, errors and crashes. These do not contain the audio or text of your conversations.
• Support requests, complaints and evidence of acceptance of legal documents.

• Microphone: required to speak and be translated. You can revoke it at any time in system settings.
• Camera: optional, only for video calls.
• Bluetooth and audio settings: to choose earpiece, speaker or Bluetooth headphones during a call. We do not scan for or track nearby devices.
• Notifications, vibration and foreground service: to alert you about calls and keep an ongoing call active.
• HUIO does not request your precise location, contacts, photos or files.

Your microphone audio is sent encrypted to our server and from there to the real-time AI provider, which returns translated text and voice. This processing is transient: HUIO does not store audio or video files of your conversations.

Between two participants, translated voice is preferably sent directly between devices (WebRTC, DTLS-encrypted). If a direct connection is not possible, it is sent encrypted through our real-time infrastructure without being stored.

Persistent transcription and Smart Minutes are optional meeting features; when active, participants are shown a notice.

• Providing the requested service: translation, calls, meetings, chat, video and screen sharing (performance of contract).
• Managing your account, authentication and support (performance of contract).
• Billing, usage control and fraud prevention (legal obligation and legitimate interest).
• Security, session integrity, error diagnosis and reliability improvement (legitimate interest).
• Optional features such as persistent transcription or Smart Minutes (consent or organizer decision, with notice).
• We do not use your data for advertising, we do not sell personal data and we do not track you across apps for advertising.

We share data only with providers that process it on HUIO's behalf for the purposes described:

• Alibaba Cloud (Qwen real-time models): speech recognition, translation and translated voice in Live Conversation.
• Google (Gemini models, via our hosting platform's AI gateway): text, chat and caption translation, and Smart Minutes generation when used.
• Lovable Cloud (database, authentication and storage) and Cloudflare (hosting and network).
• LiveKit: video and screen-sharing transport when enabled.
• dLocal Go: payment processing.
• Sentry: error monitoring, with sensitive data filtered before sending.

HUIO does not use the audio, transcripts or messages of your conversations to train its own models, and does not sell your content. Processing by AI providers is governed by their terms of service for API customers.

We use encryption in transit (HTTPS/TLS, and DTLS for WebRTC), row-level access control in the database, server-side permission checks, secure authentication and sensitive-data filtering in error logs. No system is completely infallible, so we cannot guarantee absolute security.

HUIO operates from Peru and its providers may process data in other countries, including the United States, the European Union and Asia, depending on each provider's region. We limit these transfers to the purposes described and to providers bound by confidentiality and security obligations.

• Session audio and video: not stored.
• Account, profile, your own rooms, your own chat, translations and minutes: kept while you have an account and deleted when you delete it.
• Messages you sent in other people's rooms: anonymized (your identity is removed) so the others' conversation stays intact.
• Technical diagnostics and telemetry: unlinked from your account when you delete it.
• Payments, accounting, complaints, legal-acceptance evidence and the privacy-request log: kept for the periods required by applicable law (for example tax and consumer-protection rules), even after account deletion.
• Temporary anti-abuse records for guest access: minutes.

In the app or on the web: sign in → Settings → Privacy & data rights → Delete account. Deletion runs immediately and signs out all your sessions.

If you cannot access the app, follow the public instructions at https://huioapp.com/account-deletion or email admin@huioapp.com from your account email.

Depending on the law of your country, you may access, correct, update, object to, restrict, port and delete your data and withdraw consent. In Settings → Privacy & data rights you can export your data and delete your account. For any other request, email admin@huioapp.com.

In Peru you may contact the National Authority for Personal Data Protection. If you live elsewhere, you may also lodge a complaint with your local data protection authority.

People who join as guests via link, code or QR do not create an account. We process a temporary guest identifier, the display name they enter, their language, the role assigned by the organizer and minimal technical connection data.

The HUIO extension for Zoom, Teams or Meet captures the meeting tab's audio to translate it in real time. The audio is processed temporarily and is not stored.

We will publish any change on this page with its date and version number.